“According to an American survey everybody in the web business across the globe needs a helpdesk. When a customer visits a website he is skeptical as to where to find the right product or services in the website.To overcome with this issue, website owners have to provide with a helpdesk facility which will serve the customers.”
SupportMagic is the new on-demand helpdesk in the battleground.It has power-packed features like:
Live Chat – This is a live IM system which allows customers to interact directly with support staff in a real time, synchronous mode for their problems.
Email management (ticketing)- This is the ticketing based email system that allows customers to report bugs/complaints and get that resolved by the support staff in an asynchronous mode.
Troubleshooter – This section contains step by step troubleshooting instructions that can be a self-help for customers in finding possible solutions to recurring problems. The problems are categorized logically for easy findability.
Knowledgebase – This is a repository of articles, manuals etc that can serve as a ready reference for customers to understand the product/service better.
Try for a no obligation free trial and know what SupportMagic offers.
Website:http://www.supportmagic.com
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