Support Software

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Customer support

Posted by customersupport on March 6, 2007

“According to an American survey everybody in the web business across the globe needs a helpdesk. When a customer visits a website he is skeptical as to where to find the right product or services in the website.To overcome with this issue, website owners have to provide with a helpdesk facility which will serve the customers.”

SupportMagic is the new on-demand helpdesk in the battleground.It has power-packed features like:

Live Chat – This is a live IM system which allows customers to interact directly with support staff in a real time, synchronous mode for their problems.

Email management (ticketing)- This is the ticketing based email system that allows customers to report bugs/complaints and get that resolved by the support staff in an asynchronous mode.

Troubleshooter – This section contains step by step troubleshooting instructions that can be a self-help for customers in finding possible solutions to recurring problems. The problems are categorized logically for easy findability.

Knowledgebase – This is a repository of articles, manuals etc that can serve as a ready reference for customers to understand the product/service better.

Try for a no obligation free trial and know what SupportMagic offers.


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Posted in customersupport, email management, help, helpdesk, knowledgebase, livechat, livehelp, ondemand, support, support software, ticketing, web2.0 | Leave a Comment »

Hello world!

Posted by customersupport on March 3, 2007

Welcome to This is your first post. Edit or delete it and start blogging!

Posted in Uncategorized | 1 Comment »